PRODUCTS

1. Are your products vegan and cruelty free?
Yes, all SCINQ products are 100% vegan and cruelty-free. 

2. Can I use SCINQ products during pregnancy?

Yes, our products are safe for use during pregnancy and breastfeeding, unless specifically mentioned on the product page.
All ingredients are used within clinically recommended dosages, ensuring both safety and effectiveness on the skin.

 3. I have product-related questions.
Who can I contact?
If you have any queries, you can contact us on WhatsApp or via
email on support@scinqneurocosmetics.com.
Alternatively, you can also call our customer care team on +919109109172. 

ORDERS

1. How to place an order?

You can place prepaid orders on our website at www.scinqneurocosmetics.com.
To place an order, click the “add tocart” button next to any product you wish to purchase.
* Once you have added all products to your cart, click on the “checkout” button.
* Thereafter, you need to add your contact details and shipping address.
* Once the contact information has been entered, you will be taken to the payment page.
* You can select your preferred payment method and make the payment. That’s it!
* Once the payment has been processed, you will see the order confirmation page with your order details.
* If you want to place a COD order, you can reach out to us on WhatsApp or via email on support@scinqneurocosmetics.comand place your request by providing the following information:
    
1. Full name
2. Email address
3. Mobile number
4. Complete shipping address
5. Names and quantity of the products you want to order

* A shipping charge of INR 100 per product is applicable on COD orders. Additionally, please note that
COD orders are only made available on request under the guarantee that these orders will not be refused or denied upon delivery.
We request you to please be mindful of your purchase when placing COD orders. 

* If a COD order placed by a customer is refused at the time of delivery, the customer will be prohibited from placing
any further COD orders on the website.

* Please note that the COD option is not to be treated frivolously, as impulsive COD orders are wasteful of time, money and
resources, and a burden on the environment due to unnecessary carbon emissions.

2. Is my order confirmed because I have not received any confirmation email/message?

Once the order is successfully placed, you will receive confirmation on your registered email address. If you have not received it, we request you to please check your spam folder. If you are not able to find it, please reach out to us on WhatsApp or via
email on support@scinqneurocosmetics.com
with your registered email address, phone number, and the payment screenshot.

3. What if my payment is debited but the order isn’t placed?

In case there is a failure in payment, please confirm if the information you have provided is correct and that your
internet connection was not disrupted during the process.

If your account has been debited even after a payment failure, it is normally auto-credited back to your account within
7-14 business days. If you encounter any further difficulties or have any
additional questions, you can contact us on WhatsApp or via email on support@scinqneurocosmetics.com.
You can also call our customer care team at +919109109172. 

4. Where can I find my order ID?

Order ID is provided in the confirmation message and email sent to you once the order is successfully placed.

5. How can I track my order?

Once your order is dispatched, a tracking link will be shared via WhatsApp and email.

6. Can I update my shipping details after placing an order?

Contact us within 3 hours of placing the order or before dispatch to update your shipping address, phone number, or email.
Changes cannot be made after shipment.

7. How are products packed?

Products are securely packed in secondary boxes, then placed in brown shipping boxes with filler.
Product details, including ingredient lists, are printed on the secondary packaging.
Our airless bottles do not include seals but are activated by pumping.

CANCELLATIONS AND RETURNS

 1. How do I cancel my order?

Any order placed can be cancelled only if it has not been shipped out. If you need to cancel your order, you can reach out to us
on WhatsApp or via email on support@scinqneurocosmetics.com
with your order ID within 3 hours of placing the order or before your order has been shipped (whichever is earlier).
Once the order has been shipped, unfortunately, it is not possible for us to cancel it.
Refunds will be only in the form of SCINQ e-vouchers which can be redeemed for any product in the future with a validity of 6 months.

2. When will I receive my refund in case of order cancellation?

Once your order is cancelled, the refund is credited back in the form of SCINQ e-voucher which can be redeemed for any
product in the future with a validity of 6 months.
Normally, any transaction will take a minimum of 7 business days.
If you encounter any further difficulties or have any additional questions, you can contact us on WhatsApp or via email on support@scinqneurocosmetics.com. You can also call our customer care team on +919109109172. 

RETURNS AND REFUNDS

 1. Can I return or exchange a product?

Returns are accepted only for physically damaged, incorrect, or incomplete products.
Provide an unboxing video and photos of the damage/defect within 24 hours of receipt.
Returned items must be in original packaging and condition.
Used, opened, tried, or tampered products are ineligible for returns.
Refunds for the approved returns will be credited back in the form of SCINQ e-voucher which can be redeemed for any product in
the future with a validity of 6 months.
If you do not return the product in proper packaging and condition, your return will be disqualified, and we will
reship the same package back to you.

2. What if the package i received is open?

Do not accept orders with open or tampered outer packaging.
If such a package is accepted, SCINQ cannot be held responsible for such a package, and will not be liable for any physically
damaged/defective products, missing or incorrect products. 

3. What if a product doesn’t suit my skin?

If a product doesn't suit your skin, it is unfortunately not a ground for return.
Skincare is subjective, and not all products will suit every person/skin.
This is an inherent risk the buyer assumes when purchasing skincare, beauty or consumable items from anywhere.
If you have any concerns on correct usage, you can reach out to us anytime and we'll do our best to guide you in using the product(s) correctly.

4. When will I receive my e-voucher for a return?

Once your return request is approved, our delivery agent will pick up the product from you.
Once it reaches our warehouse, we will do a quality check and issue a unique e-voucher created just for you. 
Normally, you will receive the e-voucher on the registered email address within 48 hours.
If you encounter any further difficulties or have any
additional questions, you can contact us on WhatsApp or via email on support@scinqneurocosmetics.com.
You can also call our customer care team on +919109109172. 

DELIVERY AND SHIPPING

1. What is the estimated delivery time within India?

All orders are dispatched within 2-3 business days (excluding Sundays and bank/public holidays).
For all metropolitan areas that are serviced by reputed couriers, the delivery time
would be between 3 to 5 business days (excluding Sundays and bank/public holidays) after dispatch.
For other areas, it may take 5-7 business days (excluding Sundays and bank/public holidays) after dispatch depending on the location.
Please note that the dispatch of all the products ordered may or may not happen at the same time.

Once your order is dispatched, you will receive a tracking link on your WhatsApp and registered email address.
Our delivery partners will bring the package to you as early as possible.
In case, they are unable to reach the provided address or at a suitable time, they will contact you to resolve the issue.   

2. What happens if I am not available to receive the order? 

We use third party courier companies to get your order delivered. Generally, 3 attempts are made to deliver your order.
If you are unavailable at the time of an attempt, you will receive a message on
WhatsApp from our shipping, where you can reschedule the delivery, and the
delivery agent may call you to confirm a convenient time for the delivery of your order.
After 3 attempts, your order will be returned to our warehouse.

3. What if the order has been marked delivered incorrectly?

In case you haven’t received your order, and it has been marked as delivered, please reach out to us within 48 hours of receiving the notification from
the window to further raise these disputes with our shipping partner closes after this time period.

ENQUIRIES

Where can I reach you?
You can reach out to us on WhatsApp or via email on support@scinqneurocosmetics.com
for any queries. Alternatively, you can call our customer care team on +919109109127.
Our working hours are from 10:00 AM to 6 PM (IST) Monday to Friday (excluding holidays).